**Customer Experience Associate - Remote Opportunity to Revolutionize Healthcare through Nutrition**

At blithequark, we're on a mission to improve people's health by making it easy to eat well. As a Customer Experience Associate, you'll play a critical role in ensuring our customers receive exceptional support and care, helping them navigate our innovative food as medicine platform. If you're passionate about helping others, thrive in fast-paced environments, and are excited about the intersection of nutrition and technology, we'd love to hear from you. **About blithequark** blithequark is addressing the healthcare crisis by connecting people with a telehealth Registered Dietitian, food, and mobile app to improve their nutrition, all covered by health insurance. Our platform provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes/meal planning, AI chat, and more. With thousands of dietitians and hundreds of thousands of patients on the platform, we're making a significant impact in the lives of our customers. **The Role** As a Customer Experience Associate at blithequark, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. You'll work closely with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon. This role brings something new to blithequark - you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. **Key Responsibilities:** * Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. * Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries. * Document customer interactions accurately in our CRM (Front, Intercom, Aircall, or otherwise), ensuring that all cases are tracked and followed up on if necessary. * Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. * Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. * Maintain a deep understanding of blithequark's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. * Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it. * Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. **You'll Love This Role If:** * You're passionate about helping others. You derive satisfaction from solving problems and making a positive impact on people's lives through excellent customer service. * You thrive in fast-paced environments. You enjoy juggling multiple tasks at once and can handle shifting priorities with ease. * You're a fast learner. You can quickly understand new systems, processes, and products and stay on top of frequent updates. * You're tech-savvy. You're comfortable using customer service software like Front or Intercom, and you have no trouble troubleshooting basic tech issues for customers. * You have excellent communication skills. Whether it's written or verbal, you know how to convey information clearly, professionally, and with empathy. * You have a great attention to detail. You make sure no customer query is left unresolved, and you accurately track interactions and updates in our CRM. * You love working in a collaborative team environment. You're excited about the opportunity to work with multiple teams and contribute to projects that improve our service offering. **We'd Love to Hear from You If:** * You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. * You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key. * You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers. * You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges. * You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked. * You're passionate about nutrition or wellness, and you're excited to help others on their health journey through blithequark's services. * You have experience using CRM systems like Front, Intercom, Aircall, or similar customer service platforms. * You're open to working one weekend day per week, as we provide customer support on weekends. * Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services. **About Our Team** We're a collaborative and passionate team dedicated to improving lives through better nutrition. We're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves access to high-quality healthcare, and we're working tirelessly to make that a reality. **Compensation & Benefits** We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. **How We Work** At blithequark, we're committed to innovation, collaboration, and customer satisfaction. We're a fast-paced and ever-evolving organization, and we're looking for someone who can keep up with our energy and enthusiasm. If you're passionate about making a difference in people's lives, we'd love to hear from you. **Apply Now** If you're excited about the opportunity to join our team and help us revolutionize healthcare through nutrition, please submit your application. We can't wait to hear from you! Apply for this job