Crew Manager, Inflight
About the position Responsibilities • Supervise, direct, and coordinate job performance of Flight Attendants and Support Staff. • Act as the Manager on Duty or in an operational support role on the concourse, at the gates, or on the aircraft as required. • Coach and counsel subordinate employees to ensure compliance with company policies and procedures. • Initiate corrective actions, including dismissals when necessary. • Guide the development of Flight Attendants and Support Staff for greater responsibilities and promotions. • Participate in task forces and planning activities to address departmental challenges and future direction. • Ensure consistent delivery of quality service to customers. • Conduct in-flight Quality Service Reviews and collaborate with various departments and vendors. • Work shift hours, including weekends and holidays, as needed. Requirements • High School Diploma or GED equivalent. • Current Flight Service, Passenger Service, or Passenger Sales experience is preferred. • Understanding of working with a contract labor group is desirable. • Ability to coach, develop, and lead a team of Flight Attendants. • Excellent interpersonal, planning, and organizational skills. • Must meet qualifications to train as a flight attendant. • Neat, well-groomed appearance and service-oriented attitude. • Ability to push/pull force of up to 60 pounds and perform physical job requirements, including emergency evacuation drills. • Ability to coordinate multiple projects effectively. • Must pass FAA criminal background checks and DOT drug tests. Nice-to-haves • Experience in a supervisory role within the airline industry. • Knowledge of customer service best practices in aviation. Benefits • Travel perks for employees and their families to explore 365 destinations. • Health benefits including dental, vision, and prescription coverage from day one. • Access to wellness programs and resources. • 401(k) program with employer contributions after one year. • Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises. Apply tot his job