Client Service Representative I - Billing & Admin Support
Capital Insurance Group is a leading West Coast Property & Casualty insurer founded in 1898. The Client Service Representative I – Billing & Admin Support is responsible for providing prompt, accurate, and courteous service to agents, policyholders, and business partners regarding policy transactions and inquiries. Responsibilities Responsible for fulfilling the Company’s service objectives by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information Utilizing the Company’s automated systems, the CSR I will respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and routine coverage The CSR I will have an individual level of authority as assigned by Client Services Management This position represents the “front-line” of customer service and customer perceptions and is critical in demonstrating the Company’s commitment to complete customer satisfaction Skills Strong communications skills with the ability to speak and write grammatically correct English Basic knowledge of insurance and policy information Knowledge of Business mathematics Work accurately with detail on a consistent basis Organize and prioritize daily work in order to meet critical deadlines Operate personal computer and keyboard with accuracy and efficiency Equivalent of a high school diploma Benefits Accrue eighteen days of Paid Time Off during your first year Up to eighty-seven percent of benefits covered by CIG for you and your family members Medical, dental, vision plans One hundred percent covered plans Basic Life & AD&D Employee Assistance Leave Management Long Term Disability Short Term Disability (Outside of CA) Voluntary benefit offerings Short-term (CA only) Voluntary Life AD&D self, spouse and child plans Flexible Spending Health Savings (HSA) Hospital Indemnity Accidental Injury Nine paid holidays, plus two floating holidays Above and Beyond Reward Recognition Program Kudos & Shout Out Points Program Quarterly Above and Beyond Bonus Program Annual Above and Beyond Bonus Program Competitive compensation Base compensation Salary Management Spot Bonuses Annual Incentive/Profit sharing program, potential payout annually based on company results. Discount partnerships Gym memberships, travel, shopping, restaurants, theme parks, and more Insurance Educational reimbursement and bonus programs Employee Referral Bonus Program You have a voice! You are encouraged to share your voice through multiple channels, get involved with our Employee Experience and DEI committees to drive and continue the health and wellbeing of our organization for everyone. Home and Auto Insurance Discount Program. Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you! Retirement savings benefit (401k and Roth + match) Wellness and mental health incentive programs Wellness platform, tools and events Health Savings Account – match Company Overview Capital Insurance Group operates as a regional property and casualty insurer. It was founded in 1898, and is headquartered in Monterey, California, USA, with a workforce of 201-500 employees. Its website is