Chat Support Agent

Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages. Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world's leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility. We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Support team. As a Chat Support Agent, you will play a pivotal role in delivering exceptional customer experiences by addressing inquiries and resolving issues promptly through live chat. This full-time, hourly position requires fluency in English and a passion for helping others in a fast-paced, dynamic environment. Responsibilities • Provide real-time assistance to customers via live chat, addressing their questions, concerns, and inquiries with professionalism and empathy. • Resolve customer issues efficiently by identifying problems, proposing solutions, and escalating complex cases when necessary. • Maintain a deep understanding of our products, services, and policies to deliver accurate and helpful information to customers. • Achieve and maintain performance targets, including response time, resolution time, and customer satisfaction scores. • Document customer interactions and maintain detailed records of issues and resolutions for quality assurance and reporting purposes. • Collaborate closely with team members and other departments to ensure seamless support and communication. • Proactively identify opportunities to improve the customer support process and share feedback with management. Qualifications • Fluency in written English with exceptional grammar, spelling, and communication skills. • Previous experience in customer service, preferably in a chat support role or similar capacity. • Strong problem-solving and multitasking skills in a fast-paced work environment. • Ability to remain calm and professional when handling challenging customer interactions. • Proficiency in using chat support tools and customer relationship management (CRM) software is a plus. • Availability to work full-time on a flexible hourly schedule, including evenings, weekends, and holidays as needed. • A team-oriented mindset with a willingness to collaborate and contribute to the success of the department. The pay range for this role is: USD per hour(Remote (Eugene, Oregon, US)) Apply tot his job