Call Center Sales Representative - Hybrid

AT&T is a global leader in communications and technology, seeking a Call Center Sales Representative to redefine customer service. The role involves providing solutions to prospective and existing customers, enhancing their service experience, and driving satisfaction. Responsibilities Handle customer interactions (calls, chats, emails) in a fast-paced environment Accurately resolve issues related to service, billing, payments, and collections Explain bills and product features clearly Troubleshoot basic problems and seek higher support if needed Build customer confidence and loyalty by resolving issues Support various customer inquiries, including technical issues Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime Paid training Skills Ability to report to the Cerritos, CA location 3-4 days weekly and work remotely 1-2 days weekly Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Ability to handle customer interactions (calls, chats, emails) in a fast-paced environment Ability to accurately resolve issues related to service, billing, payments, and collections Ability to explain bills and product features clearly Ability to troubleshoot basic problems and seek higher support if needed Ability to build customer confidence and loyalty by resolving issues Ability to support various customer inquiries, including technical issues Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) Established dedicated work area (desk, chair, electrical outlet, direct LAN connection) Availability, accessibility, and accountability to work during established work schedules and shifts Compliance with organizational security and compliance standards, trainings, performance management, and recurring management routines Benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Medical/Dental/Vision coverage 401(k) plan Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Company Overview AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship AT&T has a track record of offering H1B sponsorships, with 575 in 2025, 586 in 2024, 282 in 2023, 450 in 2022, 271 in 2021, 162 in 2020. Please note that this does not guarantee sponsorship for this specific role.