Business Intelligence Data Analyst

Job Description: • Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs) • Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI) • Translate business needs into analytical frameworks and actionable insights • Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics • Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data • Ensure data accuracy, integrity, and consistency across reporting sources Requirements: • A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred). • 6+ years of experience in a data analyst, business intelligence, or related role • Advanced SQL skills and experience working with relational databases • Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI) • Strong analytical thinking and ability to distill complex data into clear insights • Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams • Excellent communication and stakeholder management skills • Ability to work independently and manage multiple priorities in a fast-paced environment Benefits: • Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs) Apply tot his job