Business Advisor, SMB, Rentals
Zillow is a leading real estate platform committed to helping customers navigate buying, selling, financing, and renting homes. The Business Advisor role focuses on driving growth and retention for existing client portfolios, providing exceptional customer service, and identifying new growth opportunities. Responsibilities Be an expert in all Zillow Rentals Network products and services Perform a high volume of calls (approximately 40 per day) to increase participation from multifamily rental management companies Utilize Salesforce, Salesloft, and internal and third party reporting to prospect and strategize, log activity, and manage your calendar and opportunities Clearly communicate performance expectations to clients internally and externally Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIS Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners Represent the voice of the customer to influence product, marketing, and sales process and improvement Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction to drive insight-led, value-based conversations Skills 1+ years of experience in inside sales doing business to business sales Proven track record meeting and exceeding sales goals and other key performance metrics Possess high energy and a strong desire to achieve top results with a personable, positive 'can-do' attitude via the phone and in person High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment Ability to prioritize and utilize time management Excellent written/verbal communication skills Adaptable in your communication strategy and sales strategies in order to best serve different partners in different markets as well as grow partnerships via different strategies Proactively seeks coaching and feedback, always seeking to improve and using any misses or failures as learning opportunities A passion for high-level conversations with decision-makers and influencers Highly proficient in the Google suite of tools Ability to travel 2-3 times per year for company events Salesforce.com or other CRM experience preferred Benefits Employees in this role are eligible for incentive compensation and equity awards Company Overview Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group. It was founded in 2005, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Zillow has a track record of offering H1B sponsorships, with 179 in 2025, 150 in 2024, 171 in 2023, 256 in 2022, 239 in 2021, 195 in 2020. Please note that this does not guarantee sponsorship for this specific role.