AvalonBay Communities – Job Title Loss Mitigation Specialist – Tucson, AZ

Job title: Job Title Loss Mitigation Specialist Company: AvalonBay Communities Job description: Overview Do you have a passion for creating compelling and meaningful customer experiences? Are you a champion for providing the best customer service? Are you a creative problem-solver and communicator? Do you want to get in at the ground level of growth and expansion in your city? If you’re a resounding yes, we want to talk to you. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. AvalonBay Communities, Inc. is one of the nation's leading Real Estate Investment Trusts (REIT's), in the business of developing, redeveloping, acquiring, and managing quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Southeast, Pacific Northwest and Northern and Southern California regions of the country. We currently own and operate approximately 82,000 apartment homes in the US and employ approximately 3,000 associates. The Role At AvalonBay, we’ve embarked on growth and expansion to enhance the way we serve our customers. We’re championing our organization’s core values -a Commitment to Integrity, a Spirit of Caring and a Focus on Continuous Improvement. And we’re looking for customer focused associates and future leaders to join our team! Responsibilities will include but are not limited to: • Research/review accounts with outstanding balances to send late notices to communities utilizing AvalonBay policies and procedures • Prep/forward accounts to out attorney firms with outstanding balance utilizing AvalonBay policies and procedures • Timely and accurate completion of all assigned tasks and audits • Answer and investigate resident and attorney inquiries via phone, email or other correspondence You Have... Qualified candidates will have the following knowledge, skills and abilities: Two years experience in a contact call center or shared services center or fast paced office operations environment Strong working knowledge of Microsoft Office Suite to include Word and Excel applications Ability to learn, comprehend and understand the navigation of multiple computer systems simultaneously Willing to work on a flexible schedule (some overtime may be required) Superior time management and organization skills, including but not limited to demonstrated exceptional attention to detail Experience with data entry and excel required Experience with accounting systems is highly preferred Must be able to multitask High school diploma or equivalency (GED) required Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed. These are the network requirements order to work remotely. How AvalonBay Supports You We know that our teams are the heart of our success and we’re committed to showing our appreciation. We offer: • Comprehensive benefits – health, dental & vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more! • Growth based on achievement and promotion from within. • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!). • A 20% discount on our incredible apartment homes. • A culture built on purpose and our core values -a Commitment to Integrity, a Spirit of Caring, and a Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law. AvalonBay requires all associates to be fully vaccinated against COVID-19 as a condition of employment unless a request for exemption as a reasonable accommodation has been approved. #LI-REMOTE Options Expected salary: Location: Tucson, AZ Apply for the job now!