Associate Client Support Representative (Hybrid)

Broadridge is a company focused on empowering others to achieve more, and they are seeking a Client Services Representative to join their team. The role involves maintaining communication with subscribers, conducting training calls, and promoting Broadridge services and products. Responsibilities Inbound calls – High call volume (20-30 calls per day) Outbound calls – Product support and customer education Log call notes in CRM and JIRA applications Maintain client relationships focused on customer satisfaction and retention Educate clients on product and program enhancements Maintain and track communication with clients Facilitate information flow to all relevant parties Flexibility in work schedule is a necessity Complete additional projects as assigned Ongoing product support Editor/tool knowledge base and support Guide customers through Corporate Client Intranets, policies and procedures Researching previous and current account activity to resolve issues or answer questions Entering issues for Development to further investigate Close case and follow up with customer on resolution Skills Strong customer service experience Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others Fluency in French/French Canadian language preferred Bachelor's Degree or equivalent education is preferred Digital Marketing experience is a plus Benefits Bonus Eligible Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act Company Overview Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers. It was founded in 1962, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Broadridge has a track record of offering H1B sponsorships, with 109 in 2025, 124 in 2024, 83 in 2023, 141 in 2022, 100 in 2021, 73 in 2020. Please note that this does not guarantee sponsorship for this specific role.