Analyst, Credit and Collections

Metergy Solutions Inc. is a technology company focused on reducing carbon emissions through innovative submetering solutions. The Credit and Collections Analyst will manage the customer collections process, analyze financial data, and monitor outstanding accounts receivable to mitigate credit risk while maintaining positive customer relationships. Responsibilities Analyze and review financial data and customer payment behaviour to determine potential credit risk Execute collections activities across the business including overdue reminders, customer outreach, and account adjustments Conduct regular review of customer data and apply analytical judgement to identify key risk areas and determine appropriate course of action Investigate and resolve payment discrepancies, disputes, or deductions in collaboration with internal teams Analyze customer payment trends, operational workflows, and root-cause analysis to develop insights for process improvements and automation opportunities. Track key KPIs including days sales outstanding and roll rates Analyze the performance of third-party vendors through qualitative and quantitative assessments against key KPIs Review and update customer credit terms and policies as needed Manage effective disconnection and reconnection for accounts in arrears and related administrative work Skills Bachelor's Degree in Business, Accounting, Finance, or a related field with demonstrated analytical coursework Experience with data analytics and visualization skills (VBA, PowerBI, PowerQuery) Strong ability to prioritize and manage multiple workflows and collaborate cross functionally while working in a hybrid work environment Organized with an ability to implement systems and processes to bring structure to a function while retaining the flexibility required to manage effectively in a business undergoing growth and change Willing to display the emotional intelligence needed to influence internal and external parties, navigate ambiguity, and support effective change management a period of profound growth and change leadership Benefits Fully company covered heath and dental benefits from day 1 Company funded Health Spending Account Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching Grow with us! We provide support for continuous learning. Paid personal and sick days on top of your vacation Summer hours to enjoy the weather Company sponsored social events & more! Company Overview Metergy Solutions is a full-service submetering provider. It was founded in 2005, and is headquartered in Markham, Ontario, CAN, with a workforce of 201-500 employees. Its website is