Agile Product Analyst

Pay Plan Title: Computer Systems Administrator Working Title: Agile Product Analyst (Development) FLSA Status: Exempt Posting Salary Range: $56,270 - $80,562 Office Location: Remote within the United States. POSTING DETAILS: Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Why Work for Us? Trillium believes that empowering others begins with supporting our team. We offer our employees: • A collaborative, mission-driven work environment • Competitive benefits and work-from-home options for most positions • Opportunities for professional growth in a diverse inclusive culture Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! What We’re Looking For Trillium Health Resources has a career opening for an Agile Product Analyst to join our team! At Trillium, our business systems are the backbone of our operations, ensuring seamless communication, efficient workflows, and accurate data management. This critical role blends technical expertise with administrative finesse. If you thrive in a collaborative environment, this is the perfect opportunity for you to contribute to exciting projects while developing your skills. On a typical day, you might: • Monitor and ensure business systems remain operational. • Act as liaison between multiple departments for business system operations, upgrades, and maintenance. • Oversee and coordinate User Acceptance Testing (UAT) for any upgrades to the business systems pursuant to the Agile flow. • Respond to tickets from the KACE System and record the issues and solutions in the KACE System. • Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organizational needs. Employee Benefits: Trillium knows that work/life balance is essential. That’s why we offer: • Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. • Work-from-home options available for most positions • Health Insurance with no premium for employee coverage • Flexible Spending Accounts • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year • NC Local Government Retirement Pension (defined-benefit plan) • 401k with 5% employer match and immediate vesting • Public Service Loan Forgiveness (PSLF) qualifying employer • Quarterly stipend for remote work supplies Qualifications Required: • High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR • Associate’s degree and a minimum of one (1) year of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR • Equivalent combination of education/experience. • High School/GED and Two-Year degrees require certification. • Must have a valid driver’s license • Must reside within the United States. Preferred: • Experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office. Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas. • Preferred certifications include Microsoft applications certifications MTA, MCSA, MCSD, or equivalent. Deadline for Application: 1/12/2026 at 11:59 pm How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: • Employer name, dates of service (month/year), average hours worked per week, and essential job duties • Education details (degree type, date awarded, institution, field of study) • Licensure/certification information, if applicable After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment. #Innovation #Technology #Careers #NorthCarolina #BehavioralHealth Apply tot his job